Find out if your care is covered.

No, you do not have to use insurance. We've made sure our care is affordable even without insurance, and paying for Brightside services directly with your credit card is always an option. We also accept HSA/FSA payment if you have one of those accounts.

We cover members in all 50 states. To confirm we have coverage in your area, you can check your eligibility during our sign–up process or contact us directly at support@brightside.com.

Brightside currently accepts the following insurance plans:

• Cigna
• Aetna
• Optum/United Healthcare
• Anthem CA
• Allegiance
• Blue Cross Blue Shield of Texas
• Blue Cross Blue Shield of Montana
• PEHP

We've made sure our care is affordable even without insurance, and paying for Brightside services directly with your credit card is always an option. We also accept HSA/FSA payments

Note: We determine insurance eligibility during intake. Coverage varies by state.

If you are a new member signing up for our services, you can enter your insurance information during the sign-up process where we will verify your insurance eligibility and your coverage details.

When using insurance, you're only responsible for any copays, coinsurance, deductibles, or prescription costs associated with your plan—your insurance will cover the rest. This includes the clinical features of your Brightside membership including video consultations, unlimited messaging, treatment monitoring, and medication management. The cost of your prescription medication may fall under your pharmacy benefits plan and may require an additional copay.

When you sign up for services, we'll provide details about any cost-share responsibilities that we're able to look up on your behalf. We also recommend that you contact your health insurance plan directly to verify that your care at Brightside will be covered.

After your visit, Brightside will submit claims for services rendered to your insurance plan. When your insurance has processed the claim, they will send you an Explanation of Benefits (EOB), telling you what services were billed, what amount was covered by the insurer, and what balance, if any, you are responsible for.

You will be billed after your insurance has processed the claim and has sent us an Explanation of Benefits (EOB), telling us what services were billed, what amount was covered by the insurer, and what balance you owe. We will then send you an invoice outlining the details of your responsibility. We will then charge the credit card you have on file.

For other questions about your coverage, you can contact Member Services at support@brightside.com. We're here help.

If you have questions about coverage details or cost-share responsibilities, we recommend reaching out to your insurance plan for more information.

Brightside Health prioritizes your privacy. Not only does our technology exceed industry security standards, and is HIPAA compliant, but we also follow best practices when determining appropriate uses and disclosures of your protected health information. Read more about our Privacy Practices here.

Brightside Health will never sell your information to third parties. When you partner with us, you can have confidence that we do not sell your data to other companies.

Brightside Health is HIPAA compliant and follows all HIPAA requirements including, but not limited to: (1) Privacy Rule; (2) Transactions and Code Sets Rule; (3) Security Rule; (4) Unique Identifiers Rule; and (5) Enforcement Rule.